General Return Policy

Is the piece you ordered not quite what you were hoping for? No problem! Return to us within 14 days of purchase to exchange the item or receive a refund.

 

How to Return/Exchange and Item

#1. Please include a note with the returned item with your name, order number and request for either an exchange or refund

#2. Please send back your unworn and undamaged item within 14 days of order, in original packaging to this address:

 

          Perre
          5 Cockburn Street

          Edinburgh EH1 1BP
 

#3 Upon receipt of returned order, we will issue your refund or get another piece sent out to you.

 

Important notes:

• Any items returned after 14 days or with any visible signs of damage or wear will not be processed.

• Unfortunately due to hygiene reasons we cannot accept exchanges or returns on earrings.

 

Who pays for postage?

Any parcel returned is at your own cost unless faulty.

 

Can I return an item I received as a gift?

An item that was received as a gift can be exchanged. Refunds can only be made to the original credit or debit card on which the gift was purchased.

 

What if the item is faulty?

Our products are very delicate, therefore occasionally we do have faulty items. If this happens to you, please contact us via phone or email. We'll need your name, order number, item description, as well as, images of faulty product sent to perrejewellery@gmail.com.

 

What if I’m returning my order from a different country?

You must contact us and ensure that you have posted your item within 14 days of receipt. You must mark 'return' on the customs form when returning to the UK, otherwise we will be charged high import charges which we will not be held responsible for.